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Terms of sale
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In order to regulate the work of after-sales service, and improve the quality of after-sales service, improve customer satisfaction, and maintain the company's image and credibility, and ensure the company's business continued and healthy development, the system is formulated. The system is applicable to service companies to manage and control the work.
 
1) The company set up a special after-sales service center management team co-ordinate the work, set up a special hotline service, specializing in product sale of various problems.
 
2) All sales staff must go through specialized training and product maintenance service knowledge training to ensure customers' questions can determine accurate and timely product problem, in a timely manner to provide users with solutions.
 
3) Upon receipt of customer sales staff after-sales service requests, sales staff to do registration and recording customer name, address, telephone number, product model, purchase address and date of purchase. And ask product performance and product failure status, such as telephone communication can provide a solution operations, should follow the steps waiting for clients to finish, if you can not address the needs of customers who bought the product back to the address, and then by the sale outlets, but must In three working days to reply the results of customers.
 
4) In the market channels of cooperation in major cities set up after-sales service points, all relevant personnel training product knowledge. Provide customers with comprehensive and thoughtful service. Companies throughout the country set up after-sales service network system, training service personnel of local channels of cooperation, responsible for service work in the region. For example, collect customer feedback information registration, handling customer complaints, returns, replacement, maintenance and other work product.
 
5) Three Guarantees of the Company products relevant state regulations, to comply with the conditions of the product warranty with free maintenance, replacement and return (limited to mainland China to buy the product). All require free repair, replacement and return of the product must be made by the local branch service center company filed an application to the first time, confirmed before proceeding.
 
6) The warranty period from the date of purchase of the consumer goods from the insurance, calculate whether the product is within the warranty period. Consumers to purchase products need to fill out the warranty card, the warranty period, the product must provide insurance cards and related purchase receipt, confirmed by the factory service center, and enjoy the local warranty service of purchase.

The following table shows the components of the vehicle warranty period:


Warranty Conditions (music and is only responsible for music and company matching genuine battery, non-music and special batteries not three bags)